complaints 250

Saturday, February 24, 2018
The School / School Policies / Complaints Policy

Portsmouth English Language School - Complaints Policy|


Statement of intent:
Portsmouth English Language School is committed to providing an environment in which all students and staff feel comfortable, confident and able to learn and work. All students receive a copy of the Student Guide, which contains information to help the student remain safe and well whilst staying in the UK and information about school rules conducive to promoting such an environment.


The purpose of this policy:
This policy sets out PELS's commitment to provide best services to the students. In case if they have any issues, they needs to be dealt through the Complaints Procedure.
Complaints Procedures


Non-Academic
If you have a Non-Academic complaint, you should do the following:
For complaints about accommodation or student welfare:
1. In the first instance, you should speak to an Accommodation and Welfare Officer. Please make an appointment to do this.
2. If you are not satisfied with the result, you should then take your complaint direct to the Director of Studies. Please make an appointment to do this.
3. If you are still not satisfied, then you are advised to make a formal complaint, in writing to the Director of School.


Academic
If you have an Academic complaint you should do the following:
1. In the first instance, you should speak to your teacher and share your concern. If the concern is not satisfied than you can follow the steps 2-5 detailed below:
2. You should speak to the Director of Studies and make your complaint in writing. Please make an appointment to do this.
3. If you are not satisfied with the result, you should then take your complaint direct to the Director of School. Please make an appointment to do this.
4. If you are still not satisfied, then you are advised to make a formal complaint, in writing, British Council [email protected] The British Council will not deal with your complaint if you have not followed the steps (1-4)

• We believe that any issue, where possible, is best resolved informally between yourself and your teacher or the Director of Studies or Accommodation and Welfare Team.

Portsmouth English Language School

Testimonials

“I came to PELS to improve my English. In class, we did grammar, played some games and we spoke. I met some new friends here. I lived with my cousins and aunt and uncle.” Beatrice, 17 y.o. from Italy, B1

Beatrice, 17 y.o. from Italy

“I enrolled at PELS for professional reasons because English is very important for my job. I needed to improve my communication skills. The lessons were very challenging. However, my English is much better now than when I first started.” Guiseppe, 54 y.o from Italy, B1   “Lessons are absolutely beneficial and delivered by professional teachers. My host family was the greatest one ever...

Giuseppe, 54 y.o. from Italy

“I came to PELS because it was near my Host family and because it's a good English School. This experience was good for me. Portsmouth is very nice. I like the UK so much.” Alessandra, 50 y.o from Italy, A2  

Alessandra, 50 y.o. from Italy

“I came to PELS with my all family and it was really enjoyable and useful. My husband and two sons also studied at PELS. My English has improved by attending an intensive course. I think that to learn English , you need to be immersed in English life.” Wanda, 45 y.o from Italy, C1 “Lessons are absolutely beneficial and delivered by professional...

Wanda, 45 y.o. from Italy

“I came to PELS to improve my English. Here I met students from different countries. Now I can speak English easily thanks to the Speaking Session during the lessons. The host family is kind and they are always ready to help me. I really enjoyed in Portsmouth.”  Meyrem, 26 y.o from tunisia

Meryem, 26 y.o. from Tunisia

 “All my teacher help me to improved my English. I like the classroom, it’s good for everything. Moreover, I came to PELS because there is class lady only and there is childcare for my daughter.” Shouq, from Saudi Arabia, B1   “Lessons are absolutely beneficial and delivered by professional teachers. My host family was the greatest one ever and I truly enjoyed the...

Shouq, from Saudi Arabia

“I came to PELS last year and I wanted to come back again this year. The lessons are very nice. I like PELS.” Alghalya, 15 y.o from Oman

AlGhalya, 15 y.o. from Oman

“I came to PELS to study English. People are polite and the lessons are good. Everything is nice and good. I wish to come back next year.” Shatha, 16 y.o from Saudi Arabia,   

Shatha, 16 y.o. from Saudi Arabia

“At PELS, the teachers are excellent and they are really helpful and friendly. I like my classmates who are from so many different nationalities. When I arrived, I was a complete beginner. 6 months later, my English has really improved.” Ilyes, 24 y.o from Tunisia, B1

Ilyes, 24 y.o. from Tunisia

“Lessons are absolutely beneficial and delivered by professional teachers. My host family was the greatest one ever and I truly enjoyed the trips organised by the school. I would highly recommend PELS to everyone who wants to study English in the UK” Erme, 23 y.o from Turkey “Lessons are absolutely beneficial and delivered by professional teachers. My host family was the greatest...

Erme, 23 y.o. from Turkey

“The atmosphere at Portsmouth English Language School is very pleasant. My teacher Claire is very experienced. I like her because she always smiles and tries to help us in a different way. The members of the staff are very helpful and friendly as well. If you come to PELS you will feel at home because it is similar to a...

Desiree, 24 y.o. from Italy

“Portsmouth is a very beautiful city. I came here with a group of Tunisian students and we stayed in a residential accommodation where I met lots of students from many countries. I talked a lot in English both in class and with my new friends. I loved the Saturday excursion to London.” Zohra, 17 y.o from Tunisia, B1

Zohra, 17 y.o. from Tunisia